Position Summary

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities

• Backup and reimage computers, utilizing various central management tools and techniques.
• Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research and departmental spaces.
• Interacts with all levels of UI Health Care personnel, potentially including patients and visitors.
• Works closely with peer technicians and teams promoting collaboration and consistent service delivery.
• Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.
• Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

• Bachelor’s degree in related field or an equivalent combination of education and related experience
• Experience (typically 6 months to 1 year) supporting desktop workstations running MacOS 10.15 and later, Windows 7/10 and MS Office 2016/365
• Ability to move and install IT equipment up to 50 lbs (most listings include this addition)
• Excellent written and verbal communication skills
• Customer Service Experience

Desired Qualifications

• Experience creating and utilizing technical process documentation
• Demonstrated ability to disarm escalated situations and/or difficult customers
• Experience supporting a wide array of connected peripheral equipment
• Experience working in a health care or health industry environment
• Experience utilizing remote IT support tools

Compensation

• Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.