• Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.

• Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to embrace desired change.

• Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.

• Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.

• Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.

• Support and collaborate with team members and other technical staff to resolve IT requests.

• Prepare the facilitation of video conferencing for users.

• Schedule shipping of equipment to facility locations.

• Receive and document inbound equipment.

• Perform equipment surplus.

• Maintain real-time hardware, software, and phone peripherals electronic inventory system.

• Replenish equipment inventory as needed not to impede operation of ITU or the agency.

• Provide technical and application training to interns.

• Complete other duties, tasks or projects as assigned.

• Provides field coordination and planning for the effective use of management information systems.
  

Requirements