Medical IT Specialist - University Health Center
James Madison University
Harrisonburg, Virginia
Job Description
Position Number 8079 Posting Number S3047 State Role Title Information Technology Specialist I Position Type Classified Position Status Full Time FLSA Status Non-Exempt: Eligible for Overtime College/Division Wellness, Orientation and Multicultural Engagement Department 300016 - Student Health Serv Pay Band 4 Pay Rate Maximum Starting Specify Range or Amount $48,000 Is this a JMU Only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position?
Preferred:
Position Summary Information
General Information
General Information: The University Health Center (UHC) at James Madison University is accepting applications for a full-time Medical IT Specialist. The successful candidate will assist staff with technical support of desktop computers, applications and related technology, and provide support including specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The successful candidate will also be required to interact with application software and operating systems to diagnose and resolve unique problems. The position’s responsibilities require independent analyses and communication and problem-solving skills.
Duties and Responsibilities
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Creates desktop/laptop computer images
- Works with the Help Desk and Network Operations staff to determine and resolve problems received from clients
- Interacts with numerous computer platforms in a multi-layered client server environment
- Trains and orients staff on the use of hardware and software
- Prepares installation instructions and end-user documentation
- Recommends and/or performs upgrades on systems to ensure longevity
- Assists with researching and testing of new software, new versions of existing software, mobile technologies, and other emerging technologies.
Qualifications
Required:
- Proficient in Microsoft Office
- Experience with HTML writing and editing
- Excellent customer service skills
- Experience troubleshooting networked devices
- Experience troubleshooting desktops and their peripherals
- Experience with Windows and MAC operating systems and mobile devices
- Ability to prepare and install software packages
- Ability to identify and resolve problems associated with operating system malfunctions
- Ability to understand and follow detailed written and oral instructions
- Ability to explain instructions and guidelines to others effectively
- Ability to create end-user documentation
Preferred:
- Bachelor’s Degree
- Experience working with a web content management system, preferably Cascade
- Experience working with electronic health record systems, preferably Medicat
Condition(s) of Employment
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
Posting Detail Information
Posting Date
02/01/2023
Beginning Review Date
02/09/2023
Closing Date
Open Until Filled
Yes
Proposed Starting Date
EEO Statement
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation Request
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or
jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
Annual Security and Annual Fire Safety Report
Minimum Reference(s) Required
3
Quick Link for Direct Access to Posting
https://joblink.jmu.edu/postings/13804
Additional Posting Information
