For over 100 years, Orlando Health Orlando Regional Medical Center (ORMC) has provided the most advanced options available for surgical, medical, rehabilitative, and emergency care, including serving as Central Florida's only Level 1 Trauma Center. Orlando Health ORMC serves as the organization’s flagship hospital, meeting the growing healthcare needs of the region.

Position Summary:

Essential Functions:

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
  • Arranging nursing home returns
  • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
  • Identifying availability of community resources
  • Enrolling patients in patient assistance programs
  • Referring to community agencies
  • Arranging patient transportation
  • Obtaining authorization numbers from payors
  • Obtaining appropriate contact name, contact number and/or fax number of payor
  • Arranging for resources to facilitate durable medical equipment
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:
  • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
  • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
  • Assists in maintaining the various databases and spreadsheets utilized by the department
  • Assists in scheduling meetings and coordinating arrangement for meetings
  • Assists in the suggestion, development, and implementation of new processes to improve department efficiencies

• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• High school graduate or equivalent.

• None

Experience:

Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).