As a member of this fast-paced, client facing support team, you will be providing technical support for internal customers in a healthcare environment that spans multiple hospitals and clinical locations. This includes, but is not limited to, user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

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As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds and changes (MAC work) for end users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Basic Qualifications

• Associates degree (Higher Education, Higher National Diploma) or related field, or equivalent relevant work experience
• Driver’s license

Preferred Qualifications

• Bachelor’s degree in General Studies or related field
• At least 1 year of operating systems support work experience
• At least 1 year of office support, call center or phone support work experience
• CompTia A+ Certification and / or Microsoft Certifications
• ITIL certification

Expectations

• Must live in the Springfield, MO area
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organization security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds and changes (MAC work) for end users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Basic Qualifications

• Associates degree (Higher Education, Higher National Diploma) or related field, or equivalent relevant work experience
• Driver’s license

Preferred Qualifications

• Bachelor’s degree in General Studies or related field
• At least 1 year of operating systems support work experience
• At least 1 year of office support, call center or phone support work experience
• CompTia A+ Certification and / or Microsoft Certifications
• ITIL certification

Expectations

• Must live in the Springfield, MO area
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organization security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned