When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

The NanoPort team, within the Sales and Service Division Organization, runs an Electron Microscopy Center of Excellence, supporting Thermo Fisher Scientific’s account managers and external customers in the Sciences and Industry markets. Key objectives of the NanoPort are:

• The delivery of high-quality Customer Applications Training and Support, allowing users to obtain the best possible results from their instruments in the shortest possible time;
• Carefully prepared Product and Workflow Demonstrations, based on a solid understanding of our customers’ application needs and highlighting the unique value of Thermo Scientific solutions in a highly competitive market;
• Application contributions to new hardware and software Product introductions;
• The generation of Marketing Collateral and contributions to high-profile Workshops and Conferences.

What will you do?

• Provide fast, effective troubleshooting and repair support for NanoPort TEM systems;
• Support TEM system installations, upgrades, and de-installations;
• Support planned preventative maintenance of NanoPort TEM systems;
• Raise awareness of hardware, software, and product quality issues, reporting any issues to our New Product Introduction and Global Technical Support teams;
• Ensure that EHS protocols are followed within the NanoPort;
• Ensure that consumable stocks are maintained, ordering new supplies as required;
• Cultivate positive working relationships with colleagues, build and acquire knowledge through technical training, mentorship, and job shadowing;
• Work together with our application scientists to deliver outstanding microscopy solutions to our customers.

How Will You Get Here?

Education:

• A University Engineering Degree or equivalent combination of Technical Education and experience with sophisticated electro-mechanical systems.

Knowledge, Skills, Abilities:

• 3+ years of hands on technical experience installing, repairing and calibrating complex systems. Experience with high end TEM systems is strongly preferred;
• Experience repairing ultra-high vacuum and high voltage systems is highly desired;
• Able to read and interpret schematics;
• Strong interpersonal communication skills and a professional working proficiency in English;
• Ability to partner effectively with technical colleagues and application scientists;
• High level of proficiency with Windows software, network knowledge, and current computer hardware.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.