The Configuration Specialist configures, supports, maintains, and assists in the upgrading of hardware, networks, operating systems, and database software for the City and its departments. Assists and supports public safety dispatch and administration and ensures all equipment is functional and fully operational.

PREFERENCES:

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  This position specifically supports the City’s IT Computer Aided Dispatch Applications Support Team and is expected to conduct technical administration, support, operations, enhancements and ensure readiness of the Inform Computer Aided Dispatch (CAD) system, Inform Mobile system, Report2Web, and additional systems.
• Selected candidates will plan, schedule, execute and enhance all integrations and reporting from these platforms and will work closely with business partners to maintain and support Configuration Management processes.
• Hiring preference will be granted to Applicants who have experience in designing, implementing, and maintaining integrations and Interfaces with Computer Aided Dispatch (CAD) or similar enterprise platform functions. The applicants familiarity with older techniques (flat files, cvs exchange or SFTP) and new techniques such as building communications through xml Interfaces and API’s will be an important part of the selection criteria as it is a plus.
• Applicants that have a blend of ERP DevOps and Production Support skills experience and aptitude, not directly related to Computer Aided Dispatch (CAD) will still be favorably considered.

1 Configures and transforms data and information into usable formats for consumption by internal and external users; ensures the effective retrieval of information from centralized information sources and completes service requests for data and information.

2 Reviews and monitors user access rights including annual periodic changes for particular systems; troubleshoots and resolves system problems and errors to devise preventative solutions to meet user needs; provides specialized expertise on CAD systems and software configuration.

3 Maintains the overall functionality and integrity of business and technical data by evaluating practices and configurations; works closely with other personnel to maintain CAD and related systems and to perform all other technical administration and services.

4 Analyzes and reconciles data, records, service requests, and transactions, to ensure accuracy of data and to effectively maintain data integrity; documents and tracks system configurations and processes data for reference; assists with various special projects and related project management.

5 Assists, supports, and participates in data archiving and testing of configuration and methods of storage; provides insight and knowledge for updates to policies or related procedures.

6 Implements and adheres to policies and procedures to improve efficiency and works with departments to facilitate effective workflow and resolve technical configuration problems.

7 Performs any and all other work as needed or assigned.

.EDUCATION:

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  Bachelor's degree (or higher), in an engineering, math, computer science, business or information technology related field.

• Three (3) year experience in Object-Oriented Programming and/or relational database (JAVA, MS SQL, SQL Server, Oracle PC SQL, Python, UML Framework solutions and C+ or C++ within Applications), which must have included familarality with project management utilizing either Waterfall or Agile Methodologies.

• High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements.
• An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements.
• A bachelor's degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements.
• A Master's degree or higher in a stated field plus three (3) year of the required experience will meet the education and experience requirements.

• No felony or class A misdemeanor convictions
• No class B misdemeanor convictions within the last ten (10) years
• No family violence convictions
• Cannot currently be on any active deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge
• May be subject to handle service calls during off-duty hours/ weekends on a rotational basis including reset of user password

KNOWLEDGE, SKILLS, ABILITIES:

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  Knowledge of multiple programming languages- SQL, etc.
• Ability to write advanced SQL Queries, Stored Procedures.
• Knowledge and understand of Public Safety applications and operations, such as working in a CAD system, CAD Mobile system, Records Checks functions, etc.
• Working knowledge of ITSM/ITIL methodologies for knowledge base build, Application Runbook framing, CMDB, change, release, problem, incident, asset and event management processes.
• Working knowledge of automated network, server, database, security, CMDB tools and system monitoring tools (NetScout, APP-D, Extra Hop, etc.).
• Strong analytical skills
• Ability to solve problems with developing/deploying software technology solutions.
• Ability to communicate effectively and diplomatically orally and in writing.
• Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the public
• Ability to participate in 24x7 support coverage as needed