Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory's mission.

Pay Range

$29.23 - $37.86 Hourly

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.

Job Description

Do you love High Performance Computing (HPC)? Would you like to work with four of the fastest HPC systems in the world?

We are looking for a Entry Level HPC Data Center Operator to monitor, diagnose, and repair system faults on multiple high-performance computer (HPC) systems, storage systems and networks. You will talk with other Livermore Computing (LC) staff to fix problems and provide advanced technical support in a complicated HPC computing and networking environment, working either Swing (4:00pm – 12:00am) or Owl Shift (12:00am – 8:00am). You will be in the Livermore Computing Operations Group in the LC Division within the Computing Directorate.

You will

• Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sierra, large Linux clusters, file systems, and storage systems.
• Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.
• Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate following defined procedures.
• Use the Laboratory's trouble ticketing system, ServiceNow, for problem ticket tracking.
• Receive, document, and accommodate all customer calls, during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.
• Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
• Participate in the decommission process of older HPC systems & system relocation activities.
• Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members by email and presentations.
• Perform other duties as assigned.

Qualifications

• Secure and maintain a U.S. DOE Q level security clearance which requires U.S. citizenship.
• Associate's degree in a computer-related field or equivalent combination of technical training and experience.
• Ability to use tools, applications, packages, and/or systems.
• Ability to maintain clear and accurate records with a high level of attention to detail.
• Ability to learn new concepts, maintain, and troubleshoot data center systems.
• Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
• Knowledge of the skills needed for a customer support role to include a focus on listening and relationship-building, with an approachable, courteous, and patient nature.
• Proficient verbal and written communication skills necessary to work with customers and team members with the ability to work as a member of a team.
• Ability to work all shifts, including weekends and holidays.

#LI-Onsite

Additional Information

All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Flexible Term appointment, which is for a definite period not to exceed six years. If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow).

Why Lawrence Livermore National Laboratory?

• Included in 2022 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Education Assistance
• Flexible schedules (*depending on project needs)

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.