Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Job Summary: The IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained and supported business applications at Hydro’s locations to ensure Hydro’s Global IT Architecture Standards and Operational Processes are followed.

As an IT Professional at Hydro, the IT Analyst serves as GBS’ interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and in general standardization of IT tools to the business.

Job Location: Rockledge, FL

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Salary Range: $63,000 to $79,000 annual

Required Education/Experience:

• Bachelor’s Degree in IT related field, computer science, engineering or equivalent of 7 years work experience
• Minimum of 5 years work experience in the field of IT Technical Support
• Minimum of five years’ experience working with pc hardware, operating systems and software packages including Microsoft Office 365 applications
• Minimum of five years’ experience understanding printers used in manufacturing environments along with WI-FI technologies

Preferred Skills/Qualifications:

• Experience with and understanding of manufacturing environment highly desired

• Additional IT Infrastructure and Applications discipline knowledge preferred

• Excellent communication skills
• Outstanding organizational and time-management skills

Job Responsibilities:

• Acting as the location representative of GBS IT professionals towards location Business Customers for any such computer systems
• Installing or participating in installation of computer hardware, operating systems, applications and any other IT infrastructure components used at the above location(s)
• Monitoring and maintaining location specific computer systems, networks and applications with compliance of Central and Local IT Operational Practices
• Taking active part in incident resolution flow through a series of actions
• Working with global support teams to resolve both IT infrastructure and application related issues
• Providing IT infrastructure support for and taking part in the roll-out of new applications
• Prioritizing work and in general operating with compliance of GBS IT Service level Agreement

Care, Courage, & Collaboration

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