This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2021, Costco contributed over $58 million to organizations such as United Way and Children's Miracle Network Hospitals.

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

Engineers have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high quality artifacts, and adhere to and follow Costco’s SDLC. Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.

The Engineer will work on our distributed team with a variety of passionate Costco teammates serving as a driving force in Costco’s Infrastructure. This engineer will serve in the role of technical subject matter expert, refining existing functional requirements for the Infrastructure at Costco.

This role requires an in-depth knowledge of Active Directory, Federation, Windows Server OS’s, Windows security, AD Proxy, Virtual Directory solutions and related technology.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

Produces enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams.

Designs, builds, oversight in deployments, and maintains IT infrastructure, while leveraging the latest technologies in support of Costco’s Microsoft Domain.

Prepares and presents reports defining service metrics and project progress.

Provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions.

Identifies opportunities to innovate, extend and enhance service delivery everywhere possible.

Oversees root cause analysis and problem management for the corporate identity management environment.

Serves as an escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.

Serves as the primary point of contact for internal/external customers, project sponsors, contracted vendors and/or consultants.

Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Installs, configures, and maintains active directory and third party software utilities for hardware systems within company operational guidelines.

Creates and maintains system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.

Improves existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Provides training as required.

Manages customer satisfaction through effectively communicating and managing customer expectations.

Connects with external domain experts and industry leaders to evolve our core active directory and GPO foundations.

Establishes an understanding and experience supporting Active Directory infrastructure in a corporate environment and experience integrating with cloud environments (Azure).

Collaborates with internal Security Governance to ensure consistency to Company’s security policies and procedures.

Manages Build, Deploy, and Release requests by acting as the focal point for driving project priorities within the team and coordination of work efforts as they correspond to project and IT. needs.

Works to find opportunities to innovate, extend and improve service delivery everywhere possible to industry standards and best practices.

Works directly with Costco’s Solutions Architects, Engineering, leadership team, vendors and architect to help implement solutions in support of the organization.

Establishes and communicates release schedules, expectations, and release activity progress. Provide reports across all involved teams.

Creates required release documentation that supports the release through its lifecycle, including a back out strategy.

Manages and controls issues and risks for the duration of the release cycle to ensure a well-organized and successful deployment.

Provides technical support of relevant infrastructure, applications, systems and processes.

Provides (scheduled) onsite support at various operation locations when needed

Reports weekly on progress to the IT infrastructure Operations Manager of the region and escalates if required.

Serves as an expert on a broad variety of Active Directory-related questions (both on-premise and Azure AD).

REQUIRED

Demonstrated leadership skills successfully heading sophisticated projects through all phases of design and deployment.

Minimum 10 years overall IT experience with 3-5 years of experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.

Experience providing 3rd level support of large, mixed (on-prem and cloud) Active Directory environments.

Must show a progressive advancement in responsibility including deep troubleshooting technical skills.

Understanding of how to identify and instill industry best practices.

Excellent verbal and written communications skills, including demonstrable experience effectively communicating technical ideas, challenges and solutions to peers, customers and clients.

Ability to translate technical issues into understandable business language for end users.

Desired experience working in a fast paced retail environment with a career track record of engineering, developing, deploying, and maintaining business critical systems in the area of technical expertise including hands on solution development and implementation experience.

Team Player with proven leadership, communication, organizational, and strong interpersonal skills. The role requires significant interaction with many different teams across a global company.

Self-motivated, with keen attention to detail and excellent judgment skills.

Ability to establish new standards for quality, performance or productivity.

Excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers as needed.

Able to integrate and apply feedback in a professional manner.

Must have demonstrable abilities to train and mentor team members.

Able to prioritize and drive to results with a high emphasis on quality.

Recommended

B.S. degree in computer science, information technology, computer related discipline or 7+ years IT work experience in a global information technology infrastructure environment.

Prior experience successfully managing the delivery of technology solutions.

Quick to understand Costco’s technical needs and requirements and recommend solutions.

Consulting or Leadership experience.

Advanced Understanding of ITIL framework.

Required Documents

Cover Letter

Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $185,000 - $220,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States.