IT Support Specialist
Florida Atlantic University
Fort Pierce, Florida
Job Description
For more information on everything FAU has to offer, please visit
www.fau.edu/jobs
.
Position Summary:
The IT Support Specialist is part of the FAU Harbor Branch (HBOI) OIT team that implements FAU IT policies at the campus in Ft. Pierce, FL. The team supports faculty, staff and students performing marine science and technology research and education activities. This position serves as the liaison with the campus users and the main campus for cell/desk phone requests and troubleshoots network issues, responds to daily user requests for workstation, network and application needs, and implements cyber security protocols as appropriate.
Florida Atlantic University is seeking an IT Support Specialist - Fort Pierce, FL.
Summary of Responsibilities:
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Troubleshoot networking issues in coordination with Boca OIT.
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Investigate and resolve minor equipment and software issues.
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Respond for daily user requests from faculty, staff and students on the HBOI campus related to computer. software and hardware issues. This includes, but not limited to, workstations, printers, phones, cell phones, video conferencing, and internet virtual meetings. Work must be performed to successfully address the issue within HBOI IT and FAU IT guidelines and standards.
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Implement, comply with, and enforce FAU IT policy – both routine and cyber security.
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Assist in implementing cyber security protocols as requested by FAU OIT Security.
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Clearly document solutions to issues for other IT team members to follow.
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Recommend hardware and software as necessary to meet user needs.
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Set up internet virtual meetings with users as requested.
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Other job related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
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Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
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State retirement options including tax-deferred annuities and Roth 403(b) plans.
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State employees Public Service Loan Forgiveness (PSLF) program -https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
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Flexible work arrangement plans -https://www.fau.edu/hr/employee_relations/flexwork.php
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Sick Leave Pool Program
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Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion)!!
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Paid Community Engagement Volunteer Service Day -https://www.fau.edu/hr/files/COMMUNITY_ENGAGEMENT_VOLUNTEER_LEAVE4-2015.pdf
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Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at
https://www.fau.edu/hr/benefits/index.php
Minimum Qualifications:
Bachelor's degree from an accredited institution in a computer related field; or a high school diploma/equivalent and five years of appropriate experience required. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Ability to effectively communicate with campus users and IT department members to help solve computer related issues required.
Valid Florida driver license required.
Ability to work outside of regular work hours on occasion required.
Preferred Qualifications:
Ability to lift up to 50 pounds on occasion preferred.
Ability to learn new related technology preferred.
Ability to work on PCs and Macs preferred.
Salary:
$36,000 - $45,000 per year.
College or Department:
Harbor Branch - Office of Information Technology
Location:
Harbor Branch (HBOI)
Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m. Occasional work outside of normal hours as needed.
Application Deadline:
2023-02-22-08:00
Special Instructions to Applicant:
Individuals with disabilities requiring accommodation, please call 561-297-3057. 711
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.
A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents will result in disqualification.
