Help Desk Technician
Job Description
CCPA Notice:
California residents may have certain rights regarding their Personal Information under California law. To view the Yosemite Farm Credit CCPA Privacy Notice
applicable to job applicants, employees, owners, directors, officers, and contractors of Yosemite Farm Credit, please visit the Yosemite Farm Credit website at the
following link: https://www.yosemitefarmcredit.com/about-yfc/careers-with-yosemite-farm-credit/.
YOSEMITE FARM CREDIT, ACA
HELP DESK TECHNICIAN
EMPLOYMENT OPPORTUNITY
POSITION:
Help Desk Technician, full-time position located in the Administration South Office, Turlock, CA.
ABOUT YOSEMITE FARM CREDIT:
As a farmer-owned co-op with over 100-year history serving the agriculture community in Stanislaus, Merced, Tuolumne and Mariposa
counties, Yosemite Farm Credit has a commitment to our region’s agriculture. The Association currently provides lending services to
approximately 5,200 customers with loan volume over $4.1 billion. Major commodities financed include dairy and almonds, in addition to
irrigated field crops, cattle, wine grapes and walnuts. Yosemite Farm Credit’s culture of collaboration and team values provides a great
atmosphere that allows individuals to contribute to its Vision - Helping Our Members Prosper!
JOB RESPONSIBILITIES/DUTIES:
The Help Desk Technician will provide exceptional customer service with prompt and accurate feedback to customers in a professional
setting. They will assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
within established standards and guidelines. Perform limited Active Directory tasks for user account management. Perform remote
troubleshooting through diagnostic techniques and pertinent questions. Utilize the designated tracking system to log all customer requests,
updates, and resolution for team knowledge-transfer. Field incoming help requests from end users via both telephone and e-mail in a
courteous manner. Participate in a highly collaborative team environment and provide exceptional customer service and other duties as
assigned. Some travel to Association branches and overtime may be required.
PREFERRED QUALIFICATIONS:
- Technical certification or equivalent in experience. Applicable certifications are desirable.
- The technician should have some technical understanding of Microsoft operating systems (10/11), including various hardware and
- Excellent computer, mobile device, network, and printer troubleshooting technical skills.
- Experience with computer build-out and setup; imaging, application installs, and configuration.
- Working knowledge of Active Directory, DHCP, and DNS.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
- This individual must have excellent problem-solving, strong written and verbal communication and interpersonal skills, patience,
- Must have the ability to lift 30 pounds and sit for extended periods of time.
GRADE/SALARY/BENEFITS:
Yosemite Farm Credit offers a competitive benefit package that includes, but is not limited to, outstanding vacation/sick time accrual, health,
dental, and vision plans, tuition reimbursement, 401k fixed AND company match, corporate fitness program, performance related
compensation, volunteer time off and paid holidays.
The Base Salary for this position ranges from $4,100 (minimum) - $5,000 (maximum) per month, depending on experience. Position is also
eligible to participate in annual incentive program (performance related compensation) earning up to 10% of annual base salary. This program
is subject to Board approval.
CCPA Notice:
California residents may have certain rights regarding their Personal Information under California law. To view the Yosemite Farm Credit CCPA Privacy Notice
applicable to job applicants, employees, owners, directors, officers, and contractors of Yosemite Farm Credit, please visit the Yosemite Farm Credit website at the
following link: https://www.yosemitefarmcredit.com/about-yfc/careers-with-yosemite-farm-credit/.
YOSEMITE FARM CREDIT, ACA
HELP DESK TECHNICIAN
EMPLOYMENT OPPORTUNITY
WORKPLACE FLEXIBILITY PROGRAM:
Yosemite Farm Credit offers a Workplace Flexibility Program for qualifying positions that provides the opportunity to have a hybrid, in office
and work from home, schedule. The Workplace Flexibility Program includes an allowance of up to $500 for qualifying expenses to outfit
employees’ home office.
APPLICATION DEADLINE:
Applications will be accepted through March 12, 2023.
APPLICATION PROCEDURE:
To be considered for this position, send cover letter and personal resume to Human Resources, Yosemite Farm Credit, ACA, P.O. Box 3278,
Turlock, CA, 95381 or careers@yfc.ag. Please mark all mailed correspondence “CONFIDENTIAL.” If you have any questions or need
additional information, please call Chris Smith (209) 667-2366.
