Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

JOB SUMMARY: Develop and evolve IT change management strategies to best enable the business and manage risk. Responsible for leading enterprise ITIL Change Management practices, tools, curriculum, and operations for Universal Parks and Resorts (UPR). Responsible for change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support the design, development, delivery, and management of communications. Conduct impact analyses assess change readiness and identify key stakeholders. Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan. Creates communication and training plans to enable smooth implementation of the strategy. Track and report issues define and measure success metrics and monitor change progress. This unique change management role is aligned to the Cyber Security function with a key part of the job being to evaluate Risk as it pertains to Cyber, in addition to tracking the risk mitigation register.

MAJOR RESPONSIBILITIES:

• Lead the change management activities in collaboration with all IT change management stakeholders. Design and implement the strategic approach to managing change and supporting operations that fall within the domain of change management.
• Evaluating the change impact and organizational readiness to limit potential risk. Optimize our business processes and organizational structure to increase business efficiency and service delivery. As the Subject Matter Expert (SME) you will be consulting with management to design and execute strategies that can be implemented fast and with minimum Team Members resistance.
• Act as a subject matter expert for change items. Support training and communication as part of change management. Activities may include designing and delivering specialized training resources to appropriate userbases. Evaluate the risk of changes and provide actionable guidelines for reducing the impact. Conduct post-implementation reviews to assess the decisions and performance related to change requests.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: Bachelor’s degree is preferred. Applicable work experience could be considered in lieu of BS degree

EXPERIENCE:

• 5+ years of extensive experience working in IT in a Change Manager role, or working closely with a Change Management team, defining strategy and implementing new processes
• ITIL Foundations preferred
• Understanding of hardware/software compliance lifecycle including regulations such as PCI, HIPAA, SOX etc.
• IT Business Continuity planning experience preferred, especially IT Disaster Recovery planning.
• Working understanding of IT system platforms.
• Extensive process documenting experience is preferred.
• Extensive knowledge and experience working with applicable data security, compliance and privacy practice laws.
• Overtime hours may be required to meet project deadlines.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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