Deskside Support Tech

Howmet Fastening Systems (HFS) is seeking Deskside Support Tech in our Carson location. HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.

Employer Description

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s sales for 2021 approximated $5 billion. The Company’s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company’s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com , including content shared during the Company’s May 2022 Technology Day.

Description:

Job Summary:

We are looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility. The ideal candidate must have strong problem- solving skills, good user communication abilities, and have a solid technical background to be successful in this role.

Responsibilities:

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations.
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment.
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment.
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
• Knowledge of ServiceNow ticketing system and associated workflows.
• Ability to troubleshoot and resolve technical issues using ServiceNow tools.
• Familiarity with ServiceNow customization and configuration options.

Qualifications:

• 5 years as a Help Desk Support Technician
• Proven excellence in customer service, interpersonal, customer-facing communication skills, and best-in-class customer support
• Strong listener with solid problem-solving aptitude
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on site and remotely

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $57,000 to $81,000.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Verification of employment eligibility will be required at the time of hire.