Infrastructure Specialist

Department: Information Technology

FLSA: Non-Exempt

EEO: Technical

Salary Grade: 8

Salary Range: $23.75-$35.50

POSITION REPORTS TO: IT Infrastructure Manager

SUSPERVISORY POSITION: No

People Vision: Our people create an environment that produces genuine empathy and feelings of care and concern for a better future and personal well-being to make us the only choice in the communities we serve… “Changing lives, because we care.”

Position Summary:

The Infrastructure Specialist position is a mid-level technology role that works under the direction of the IT Infrastructure Manager and/or Sr. Infrastructure Administrator. This position requires intermediate level knowledge and experience implementing servers, desktops, virtual desktops and network infrastructure.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assigned as a resource for technology projects and deployments of medium to large complexity
• Creates project plans and task lists for technology projects
• Represents Infrastructure team on enterprise projects as a project resource
• Researches and recommends technology solutions to solve business problems
• Install, configure and support Windows, VMWare, Active Directory, system integration and enterprise applications
• Schedule and resolve ticket referrals that require onsite work with end users
• Assists with user administration and password resets
• Respond to onsite emergencies
• Functions as purchasing agent for technology equipment
• Setup and deploy new equipment to end users
• Setup and deploy virtual servers and software applications
• Create and maintains documentation as required and assigned

PERFORMANCE MEASUREMENTS

• Demonstrates the SUN Vision and Values!
• Effectively builds relationship with end users and peers.
• Projects assigned are completed by agreed delivery dates
• Post service surveys for requests and incidents
• Service request and incidents are handled according to established service level agreement
• Information Security standards, guidelines and NCUA regulations regarding safeguarding member information are followed

QUALIFICATIONS

Education/Certification:

• High School Diploma or GED required
• Associates Degree or higher in technology major or vocational certificate in technology
• CompTIA A+ and Network+ Certification required or Microsoft Equivalents

Required Knowledge:

• Advanced understanding of desktop operating system support in an enterprise environment
• Advanced understanding of browser based applications
• Advanced understanding of hardware setup of workstations, peripherals and mobile devices
• Advanced understanding of Windows Server 2012-2019 or Azure Administration (group policy
• Intermediate understanding of technology parts replacement and safety
• Intermediate understanding of Microsoft Exchange and/or 365 administration
• Intermediate understanding of virtualization administration
• Intermediate familiarity with Microsoft Office or Google Suite
• Intermediate understanding of Ethernet cabling and termination
• Intermediate understanding Solid understanding of OSI model
• Intermediate understanding of network and server infrastructure
• Intermediate understanding of operating hand tools and power tools
• Basic understanding of project management methodologies and/or framework

Experience Required: 5+ years depending on education or certification

Experience must be direct hands on experience with infrastructure support in a professional setting.

Skills/Abilities:

• Customer Service oriented
• Self-starter and work with minimal supervision and oversight
• Good verbal and written communication skills
• Excellent time management skills
• Solid project management skills
• Advanced troubleshooting skills
• Keep up to date with CompTIA A+ and Network+ or Microsoft Certification

WORKING CONDITIONS

Primary work is conducted in typical office settings with minimal hazards.

However, when handling service requests and incidents, may be required to:

• Crouch, bend or reach
• Lift up to 50lbs of technology equipment
• Work on step stools or ladders not exceeding 8 feet
• Work with hand tools
• Use power tools with appropriate personal protective equipment
• Replace hardware parts that require the use of an electrostatic discharge strap or equipment
• Work in an enclosed space such as telecom closets and server rooms
• Work in a data center or server room with cooler than typical office temperature and noises louder than typical office noise levels
• Drive a business owned vehicle

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well- constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.