Position Number:

103840

Title:

IT Support Specialist

Functional Title:

IT Support Specialist

Category Status:

20-Nonexempt,Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.0

Unit:

ARHU-College of Arts & Humanities

Hiring Range Minimum:

58629

Hiring Range Maximum:

70354.8

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

The purpose of this position is to provide technology support services for the College of Arts and Humanities. The College of Arts & Humanities is the largest college on campus; with over twenty departments, centers, and programs reporting directly to the Dean.

The IT Support Specialist is responsible for responding to requests for assistance with computer issues from faculty, staff and students in the College; supporting computers in instructional facilities; solving technical problems; and providing advice and assistance to members of the College community regarding computer issues.

Minimum Qualifications:

• Thorough knowledge of applicable computer hardware or software.
• Skill in operating supported computers and peripherals; in configuring computer hardware and software; to analytically design program logic or solve technical problems.
• Ability to communicate effectively both orally and in writing; to work effectively with clients; and providing guidance and instruction to others.

Preferences:

• Experience providing support for desktops, laptops and peripherals in a networked environment.
• Experience in a higher education environment working with faculty and staff.
• Familiarity with JAMF.
• Familiarity with PODIO.

Additional Certifications:

Additional Information:

Job Risks

Not Applicable to This Position

Physical Demands

Position requires the ability to transport computer equipment for setup in faculty offices and disassemble computers for repair and upgrades. There may be times when the Coordinator will be required to deliver materials or attend meetings in other offices on campus.

Posting Date:

04/03/2023

Closing Date:

04/17/2023

Open Until Filled

No

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.