Sr IT Helpdesk/Support Specialist - Semi-Remote
Job Description
Have you ever imagined being a part of something so great that the work you do, the ideas you share and the products you create will change an entire industry? If so, then welcome home! Connect Homes is looking for smart, creative, and dedicated people who want to help introduce the next generation of housing! Come join a team that is turning architecture in to a product - as exampled here: https://uncrate.com/connect-homes/
We combine cutting edge technology with Modern Design, so our customers can experience high-end living minus the high-end price. Come join a company you will be proud to work for, become a part of the Connect Homes team! www.connect-homes.com.
Job Summary
The Sr. IT Helpdesk Support Specialist will be the trusted source for the entire company regarding all IT inquiries and support. The candidate in this role will manage IT helpdesk issues, order and manage hardware, tag assets, develop and implement policies regarding passwords, remote access, cyber security protocols, etc. This role is expected to be 20-30 hours per week with at least one day working in the office located in San Bernardo California. As the company scales this role will grow.
What you will do
- Resolving IT support requests from employees
- Ordering hardware
- Setting up new computers and equipment
- Answering all IT helpdesk inquiries
- Installing new software and updates as needed
- Changing configurations, settings and permissions to fix computer issues
- Onboarding and offboarding employee access
- Working with Cyber security team to ensure all systems are protected properly
What You Will Bring
- 3-5 years of experience as an IT support specialist
- A bachelor's degree or equivalent in computer science, information technology or similar is highly preferred
- In-depth knowledge of computer hardware, software and cloud computing
- Experience in documenting processes and monitoring performance metrics
- Ability to determine IT needs and train end users
- Demonstrated team collaboration and excellent communication skills
- Excellent organizational and prioritization and time management skills
Does this sound like you? Apply now to join our team of innovative people revolutionizing the home construction industry! The most exciting chapter of your career may just be a click away!
