Job Summary: Assist with supporting all departments regarding computer software/hardware needs and all aspects of the network infrastructure. Additionally, assist planning, developing, installing, configuring, and maintaining all desktop, software, and hardware needs.

Hours Required: 40+

Major Responsibilities

• Install, maintain, and troubleshoot laptops/desktops/scanners, client-side software applications, and printers connected to a dynamically changing network infrastructure.
• Troubleshoot desktop client connectivity, printer, and email problems.
• Setup new users, security rights, information storage and archival needs.
• Administrate routine daily tasks in the manufacturing environment ensuring communication continuity.
• Utilize Active Directory to help maintain computers, users, security, and access privileges.
• Document network infrastructure and hardware inventories.
• Work with outside contractors to support and expand the technological needs of the manufacturing facility.
• Performs general technology needs analysis for user community.
• Assist other IT staff on network infrastructure issues and needs.
• Resolve manufacturing facilities hardware, desktop, printer, and handheld scanner issues.
• Communicate effectively in both oral and written form; explain technical concepts in non-technical terms to clients, staff, and third-party vendors; read, interpret, and apply technical instructions
• Perform other related duties as required and assigned.

Skills Required

• Associate degree or Certifications.
• Strong working knowledge of Windows OS.
• Knowledge of Active Directory and NTFS.
• Strong documentation and customer service skills.
• Strong analytical skills for problem solving.
• Knowledge of LAN/WAN concepts.

Physical Demands

• Prolonged periods of work that primarily involve sitting
• Light work that includes moving objects up to 20 pounds