IT Service Desk Team Lead

Are you looking for a new challenge? Is it time to arrive where you want to be? We have grown steadily as a team, would you like to grow too? Do you have what it takes to spur game-changing innovation? Do you crave being part of the solution, while receiving training and learning opportunities? If you answered yes, we have exciting career opportunities for you Get ready to join the Röchling Automotive team and become part of the next chapter in our history At our Duncan, SC location we are searching for a:

Relocation Package Available

• Responsible team leader for IT in the region, who acts as team leader and is responsible for all services provided
• Technical management of his team of service staff and their coordination (duty roster, duty planning, on-call service, etc.)
• Ensure agreed quality of service / timely proactive communication & escalation of problems
• Development and testing of technical requirements
• Support in the creation of service concepts, service improvement and documentation
• Analyse departmental needs, identify vulnerabilities and increase productivity, efficiency and accuracy to make business decisions

• Experience in Service Management systems according to ITIL
• Windows Client Administration
• Office 365 suite desktop support
• Project management

Education Requirements:

• Bachelor's degree (or an equivalent combination of education and experience)

• Benefits effective day one
• 401k matching plan
• 10 Paid holidays per year
• Röchling Wellness Program sponsoring run/walk programs throughout the year
• Employee Pricing on new cars and Discount program
• Continuous Improvement Program & Safety Awards
• Employee Referral Bonus
• Family Oriented work environment
• Global Core Talent Program
• Company Events