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WORKING AT THE OREGON DEPARTMENT OF ENERGY

At the Oregon Department of Energy, we're helping shape the state's energy future. Our team is dedicated to keeping Oregon on the leading edge of renewable energy and efficiency while supporting energy innovation, investment, equity, and resilience. From helping Oregonians save energy at home; to overseeing the state's interests in the world's largest environmental cleanup at the Hanford nuclear site in Washington, our work is challenging, rewarding, and diverse. We work with developers and communities on proposed energy facilities, with schools and manufacturers looking to save energy and money, and with other agencies and stakeholders on meeting the challenges of climate change. Oregon is one of the most energy-efficient states in the country, routinely landing near the top of annual national rankings. ODOE is committed to helping Oregon remain an energy leader, and that starts with hiring engaged team members ready to deliver for all Oregonians.

The mission of the Information Technology team is to provide relevant and modern services on a secure and reliable infrastructure with excellent customer service allowing the agency to fulfill business objectives. We currently focus on providing services based on modern technology, including the Microsoft 365 platform. The Information Technology section offers full technology services to the agency, ranging from network administration to customer relationship management solutions.

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.

WHAT YOU WILL BE DOING

The primary purpose of the IT Helpdesk Support Analyst position is to provide Tier I IT support for all agency staff and equipment. The IT Helpdesk Support Analyst will serve as the initial point of contact for IT support issues for the agency, maintaining the helpdesk ticketing queue, and installing and maintaining software on fleet PCs, phones, and servers.

This position is eligible for a hybrid remote work schedule. The incumbent will be expected to work at the central workplace located at 550 Capitol St. NE in Salem, Oregon, at least eight times per year. This generally includes attendance at pre-scheduled in-person all-staff meetings. The position may also be required to work at the central workplace on a more frequent basis with advance notice, as needed.

For a complete listing of the duties and responsibilities for this position, please review the position description by clicking .

WHAT’S IN IT FOR YOU

You will be a member of a diverse team built on collaboration and support.

We offer full medical, vision, and dental benefits with paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

This is a full-time, classified service position that is not represented by a union.

WHAT WE ARE LOOKING FOR

OR

The most successful candidate will also have the following skills, experience, and background:

Studies have shown that women, trans, non-binary, Black, Indigenous, and other People of Color are less likely to apply for positions unless they believe they meet all the desired attributes. We are most interested in finding the best candidate for the position. We strongly encourage candidates to apply, even those who might not believe they possess every one of the desired attributes. Applicants who most closely exhibit the desired attributes will be invited to continue in the application process.

HOW TO APPLY

GET NOTICED

Help your application rise to the top! Don’t forget to showcase your amazing skills and experience in your application package that make you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

Employment will be contingent upon passing a criminal background check.

The Oregon Department of Energy does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.

QUESTIONS/NEED HELP?

If you have questions about the recruitment and selection process, or need assistance to participate in the application process, including an accommodation under the Americans with Disabilities Act, please contact Kate Steele, at or call (971) 240-7520.

Candidates from diverse backgrounds are encouraged to apply.

THE OREGON DEPARTMENT OF ENERGY IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE BASED ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, ETHNICITY, GENDER, SEXUAL ORIENTATION, RELIGION, AGE, OR DISABILITY AND IS COMMITTED TO WORKPLACE DIVERSITY.