IT Specialist (Cloud Operations Support)
Job Description
Duties
The Information Systems and Technology Services (ISTS), Cloud Center of Excellence is looking for an experienced professional to serve as a Cloud Operation Support Specialist to support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders. The incumbent will:
- Provide routine technical support directly to users of Amazon Web Services (AWS) cloud computing services, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and other evolving as-a-service capabilities.
- Monitor and configure AWS Service Catalog across the multi-account and multi-tenant environment.
- Manage access requests, user accounts, and configuration of identity management across cloud services, cloud infrastructures, and Innovation Lab tools.
- Coordinate reporting and documentation of cybersecurity events and incidents with the incidence response team and across matrixed stakeholders.
- Monitor cloud resource usage across services through the AWS billing and cost management console, and provide reports to key stakeholders. This duty includes identifying cost optimization opportunity based on cloud service utilization and very billing accuracy.
- Track progress in meeting operational objectives across Agile-based program increments, release trains, and sprints.
- Coordinate on-boarding and off-boarding of support personnel and monitor government furnished material.
- Complete accurate and contemporaneous recordkeeping for the Innovation Lab, including project documentations, policies, and procedures using collaboration tools such as Jira and Confluence.
- Serves as a Contracting Officer Representative (COR) overseeing contracts and monitors contractor activities to ensure compliance with contract provisions. Execute contract administration activities such as evaluating contractor compliance; leading in-scope and performance discussions; and planning for renewal/option exercise actions.
- Participate in retrospectives and sprint planning discussions to help coordinate external stakeholder inputs and address impediments.
- Coordinate operational activities of the Innovation Lab such as event planning, outreach to mission and operation teams, schedule alignments, training management, and compliance assessments.
Requirements
Conditions of Employment
- Must be a U.S. Citizen.
- You will be required to submit a financial disclosure statement.
- Must be able to meet/maintain suitability & security requirements. You may be required to obtain and maintain a security clearance depending on the engagements, projects, and initiatives you are assigned to.
- Completion of a probationary period is required.
- Selective Service registration, if applicable.
Qualifications
- serving as a system administrator for an Amazon Web Services (AWS) product;
- evaluating processes and operations to propose process improvements; and
- participating on cross-functional or matrix project teams to implement a cloud-based computing system.
Additionally, you must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
NOTE: Your application should clearly show your possession of the specialized experience qualification requirement and the four competencies listed above.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must meet all qualifications requirements BEFORE the closing date of the announcement.
Education
There is no education requirement for this position.
Additional information
This is a bargaining unit position.
Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
You will be required to complete the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. At the time of appointment, you will be required to update the OF-306.
You will be subject to a determination of suitability for Federal employment.
GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodation@gao.gov.
GAO's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a probationary period.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the qualification requirements stated, you will be further rated based on your responses to the assessment questions and placed in one of three categories: Best Qualified, Well Qualified, or Qualified. The Category Rating Process does not add veterans' preference points but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service- connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume" or like answer, your rating may be affected or you may be determined ineligible.
To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/11908964
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
If you fail to submit any of the documentation listed above your application will be considered incomplete, and will result in loss of consideration.- RESUME: You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification. CV's are not recommended.
- SF-50: Current and former federal employees eligible for reinstatement should submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Please do not submit copies that do not include this information (e.g. awards).
- VETERANS: VEOA and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.
- MILITARY SPOUSE: If you are applying under Military spouse preference, you must submit proof of marriage to the service member or proof the service member was released or discharged due to a 100 percent disability; or proof of the service member's death while on active duty.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé (you are encouraged to create a resume using the USAJOBS resume builder) and/or other supporting documentsto be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
- To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Ebonye Watson
Email
watsone@gao.gov
Address
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
USNext steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview. This may take up to 30 days.
If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
- RESUME: You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification. CV's are not recommended.
- SF-50: Current and former federal employees eligible for reinstatement should submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Please do not submit copies that do not include this information (e.g. awards).
- VETERANS: VEOA and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.
- MILITARY SPOUSE: If you are applying under Military spouse preference, you must submit proof of marriage to the service member or proof the service member was released or discharged due to a 100 percent disability; or proof of the service member's death while on active duty.
This job is open to
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. This position is also being announced under the Agency's Merit Promotion procedures for federal employees and non-competitive appointment eligibles. If you are a current federal employee with status & wish to be considered under merit promotion / non-competitive procedures, you may apply to the Status announcement for consideration.
