Summary of Duties and Responsibilities:

Help Desk

• Install, repair, and perform preventative maintenance of personal computers and peripheral systems.
• Troubleshoot PC-related software and hardware failures and identify network problems.
• Support the Help Desk function and resolve trouble tickets in a timely fashion.
• May assist in user education and training.

Systems Administration

• Assist network and system administrators with troubleshooting.
• Perform basic network security functions such as resetting passwords, adding and removing machines from Active Directory, group permissions, etc.
• Assist with certain cloud related services such as Meraki, O365, Crowdstrike, and/or Azure (or similar products) as they relate to Help Desk troubleshooting and assistance.

Additional Responsibilities

• Duties require the ability to lift up to 50 pounds as well as the ability to be on hands and knees to crawl under desks for computer-related issues.
• This position may require some travel away from the Portland office.
• Respond to internal and external information requests in conjunction with management and team members.
• Actively participate within the organization to ensure all timberland management investment services meet or exceed client commitments.
• Represent the organization at all levels, maintaining positive relationships.

Qualifications for Position:

• Bachelor's Degree in computer science, information technology or related field, or an equivalent combination of education, training and experience.
• 1+ years in a support role, preferably a technical support role with on-premises and cloud technologies.

Experience and knowledge required OR preferred:

• Strong work ethic and a team-oriented approach.
• Strong communication and information sharing qualities.
• Comfortable with a fast pace and changing environment.
• Organization with and attention to details.
• Sound problem solving and troubleshooting skills.
• Ability to prioritize and multitask.
• Positive and helpful attitude, focusing on great customer service.
• Great interpersonal and communication skills.
• Skills with Microsoft Products (including O365) and Active Directory.
• Network and Operating System troubleshooting.
• Understanding of Mobile platforms (iOS).
• Understanding of SQL.
  

NOTE: The above statements are intended to describe the general nature of work to be performed; they do not constitute an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans