Jr. IT Customer Advocate US Remote
Motorola Solutions
Remote in Schaumburg, Illinois
Job Description
Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview Customer Experience & Insights CXI
Job Description
Responsibilities
Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products based on voice of customer.
Identifies and communicates areas of improvements in client experience to enhance products and services.
Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions.
Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.
Collaborates with business leaders and crossfunctional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.
May reach out to customers, interact with website users, andor conduct focus group meetings to vet ideas and prototype solutions before implementation.
Customer service focus when responsible for responding to and resolving client or customer questions and issues pertaining to customer billing and other online portal related issues.
Additional Requirement
Minimum Graduation Degree
02 years of experience
Experience in customer support will be plus
Good written and verbal communication skills
High empathy and problem solving attitude
Note Candidate can reside anywhere in the US
LIMP2
LIREMOTE
Basic Requirements
Bachelors Degree with 043; years of professional experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements None
Relocation Provided None
Position Type New Grad
Referral Payment Plan No
Our U.S.Benefitsinclude
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview Customer Experience & Insights CXI
Job Description
Responsibilities
Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products based on voice of customer.
Identifies and communicates areas of improvements in client experience to enhance products and services.
Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions.
Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.
Collaborates with business leaders and crossfunctional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.
May reach out to customers, interact with website users, andor conduct focus group meetings to vet ideas and prototype solutions before implementation.
Customer service focus when responsible for responding to and resolving client or customer questions and issues pertaining to customer billing and other online portal related issues.
Additional Requirement
Minimum Graduation Degree
02 years of experience
Experience in customer support will be plus
Good written and verbal communication skills
High empathy and problem solving attitude
Note Candidate can reside anywhere in the US
LIMP2
LIREMOTE
Basic Requirements
Bachelors Degree with 043; years of professional experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements None
Relocation Provided None
Position Type New Grad
Referral Payment Plan No
Our U.S.Benefitsinclude
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.
