Sr. Application Engineers in US Digital Services employ a combination of electrical, systems, network communications and application-specific software skills to:

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  Help customers maintain the reliability and performance of their systems and address any potential technical problems on the operations side.
• Assist Onsite Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Ensure the integrity of the data, implementation, and infrastructure
• Proactively achieve superior system performance
• Work closely with Schneider Electric internal teams and business units to proactively manage customer relationships and satisfaction.
• Collaborate with solution architects and product teams to ensure customer feedback into future designs.
• Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.
• Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.
• Resolve technical problems from end customers, on- site engineers, sales and engineering teams.
• Identify and qualify product failures and assist product engineering in understanding and resolving them.
• Research and documentation of technical problems and solutions.
• Collaborate to suggest improvements in key performance indicators and measures.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems

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  Team player, enjoying the cross-functional interaction required for this position
• Comfortable working in a fast-paced, dynamic environment
• Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel

Essential

• Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
• Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
• Power and/or electrical systems knowledge
• Computer knowledge, particularly relating to server, network and operating system installation and configuration

• SQL Database querying and programming experience
• Power monitoring or control experience
• Remote advanced technical support experience
• Knowledge of electrical power industry
• Experience with CRM systems, Salesforce preferred

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) + match, and more. Click here to find out more about working with us: http://se.com/us/careers

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are a real value for the company. See what our people have to say about working for Schneider Electric.