This position provides leadership for business intelligence and data analytics of Continuing Education programs and services by:

• Working with CE directors, product, and program managers to understand needs, key performance indicators, and provide business intelligence requirements.
• Managing (e.g., design, organization, and access) the data analytics and visualization toolset (e.g., Tableau).
• Analyzing statistical data and summarizing product and program results for CE leadership consumption.
• Training CE directors, product, and program managers on data analytics and visualization use within their organizations.

This position will also assist in other Research, Planning, and Assessment processes, as needed:

• Conducting surveys and other evaluations.
• Preparing the division for institutional and specialized accreditations.
• Coordinating assessment across division and academic departments.
• Responding to data requests from the Office of the Dean and Continuing Education departments in a timely and accurate manner.

Essential Functions

Working with CE directors, product, and program managers to understand needs, key performance indicators, and provide business intelligence requirements.

• Keep abreast of the business intelligence marketplace and leading data analytics solutions.
• Discuss business analytic requirements and key performance indicators with CE management.
• Work with BYU and CE organizations to identify and draw upon possible data sources for meeting analytical needs.
• Collaborate with teams to integrate data sourcing across systems (DBAs, Computer Ops, etc.)

Managing (e.g., design, organization, and access) the data analytics and visualization toolset (e.g., Tableau).

• Design, organize, and make data analytics and visualization tools available to authorized CE management and personnel.
• Extract data of business value using API calls, GraphiQL, web data connectors, etc. for archival, analysis, and reporting.
• Clean, transform, and integrate data from multiple sources.
• Monitor and continually improve the quality and use of data analytics and visualizations tools within CE.

Analyzing statistical data and summarizing product and program results for CE leadership consumption.

• Create and manage instruments to gather student feedback (etc. surveys, focus groups, forms). Report findings to key stakeholders through dashboards, reports, and consultations to inform business practices.
• Data mine and analyze unstructured data with text mining techniques like cluster analysis and topic modeling.
• Present information through reports, visualization, and oral presentations.

Training CE directors, product, and program managers on data analytics and visualization use within their organizations.

• Measure business intelligence tool usage among CE personnel and craft appropriate training.
• Develop and update technical documentation.

Assist in other Research, Planning, and Assessment processes, as needed.

Education/Experience

Minimum education/experience required:

• Bachelor’s degree with course work in research design, statistics, analytics, evaluation, or assessment, plus 3 years related experience or the equivalent combination of both education and experience.

Preferred:

• Doctorate, plus 5 years related experience with data analysis or business intelligence at a higher education institution.
• Basic to intermediate skill in Python, especially with Pandas and Plotly or Matplotlib.

Skills, abilities, knowledge, licenses, certifications:

Required

• Demonstrated ability to electronically handle data and maintain data confidentiality.
• Demonstrated writing skills including graphical reporting elements.
• Demonstrated presentation skills.
• Demonstrated ability to establish and maintain excellent working relationships.
• Advanced to expert skill in data analysis and statistics.
• Outstanding communication skills, particularly explaining results technical and nontechnical audiences.
• Ability to work with an iterative and incremental development environment.
• Ability to identify and clarify business needs and translate those into BI solutions.
• Intermediate to advanced skills in statistical tools (e.g., JMP Pro, SPSS, etc.).
• Ability to design BI tools that are easy to understand and use, regardless of one’s technical background and experience.

Preferred

• Advanced to expert skill in Tableau Desktop, Prep, & Server.
• Ability to work with accreditation and legislative bodies.

To receive consideration candidates must submit responses to the topics below at the time of application and email their responses to veldon.law@byu.edu.

Please describe:

If invited to interview, candidates will be asked to share their expertise, skills, and design of a dashboard/Business Intelligence Report they have previously created and address follow-up questions. Instructions related to this presentation will be provided to those invited to interview.

Employee Class: Administrative
Work Location: Provo Campus

Environment: General office or other equivalently good environment

Desired Start Date: As soon as possible
Job Close Date: Open until Filled

Pay Level: 54
Approximate Starting Salary: $74,000 - $96,500, depending on qualifications

Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.