Summary

Responsible for providing information system and information management support for multiple clinical departments at Methodist Healthcare. The Clinical Systems Analyst will be primarily responsible for supporting the selection of clinical information systems software and systems, implementation and support of clinical information systems software. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Requires after hours on call for critical systems. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Good balance of operational experience, project management skills, and organizational skills.
• Knowledgeable about MLH’s policies, procedures, and clinical/business operations
• Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.
• Ability to travel any area of the organization, both local and remote as needed. Must provide own transportation.
• Ability to read, comprehend and prepare moderately complex written materials such as software documentation.
• Ability to communicate verbally and in writing information management concepts and methods to non-technical users.
• Knowledge of and experience with Microsoft Office and excel.

Key Job Responsibilities

• Supports EHR and other clinical or business information system database application build and maintenance.
• Supports EHR and other clinical or business information system application configuration such as building worklists, Boolean rules, populating masterfiles, CDM, adapting vendor model clinical documentation tools to meet MLH needs, etc.
• Supports EHR and other clinical or business information system report build and distribution configuration.
• Completes assigned tasks in project and/or tracking system; Ensures task assignment completion is documented as soon as the task is completed to prevent delays in a project or assignment.
• Documents and maintains application design and build documents, including Visio workflow diagrams, build trackers and IT Service Management.
• Participates in interface planning, design, and testing.
• Contributes to test script creation and perform testing tasks as assigned or needed.
• Participates in activities related to project pre-work, configuration, testing, training, activation, and post-live support and stabilization.
• Participates in and may lead Operational Workgroups and documents work completed and next steps, as assigned.Complies and assesses user feedback, gathers requirements for application configuration, and reviews applicaton build. Documents and communicates decisions, tasks/assignments, and deadlines.
• Guides workflow design, building and testing applications, and analyzing other technical issues associated.
• Works with training team to develop training materials.
• Supports cutover and activation activities for the functional area.
• Identifies and implements approved changes to the system. Prior to implementing changes, notifies manager or director of concerns related to approved changes based on knowledge of application and workflow.
• Serves as a liaison between end users' workflow needs and vendor implementation staff.
• Works with vendor representatives, MLH’s clinical and business leaders, and end users to ensure the system meets MLH’s clinical and business needs in regards to the project deliverables and timeline.
• Troubleshoots problems and responds to questions..
• Reviews the status of projects and issues on an ongoing basis with leaders
• Develops, conducts, and/or coordinates information technology and/or information management training programs for clinical departments, medical staff, students and others as required.
• Coordinates new services requests - network, hardware and software for assigned departments.
• Primary support contact for application end users.
• Provides after hours support through on call duties for critical systems
• Identifies current and future customer requirements. Analyzes business and technical problems.
• Familiar with emerging information technology relevant to assigned clinical and/or business areas.
• Reviews, recommends and implements data security, integrity, backup and recovery procedures.
  

Physical Requirements

• Frequent on call for emergencies and support.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.