Lead Technology Operations Analyst
Lowe's
Rincon, Georgia
Job Description
Job Summary
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects.
With a focus specifically on End User Computing, this role provides desk-side or walk-in support to end-user corporate associates, including deployment of laptops and following up on support issues handed off from the support desk.
In addition, this role provides mentoring, coaching and training as needed to junior staff members across the department.
The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.
Qualifications
Minimum Qualifications
Preferred Qualifications
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects.
With a focus specifically on End User Computing, this role provides desk-side or walk-in support to end-user corporate associates, including deployment of laptops and following up on support issues handed off from the support desk.
In addition, this role provides mentoring, coaching and training as needed to junior staff members across the department.
The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.
Qualifications
Minimum Qualifications
- Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
- 6 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
- 2 years of IT support or deployment experience working across multiple platforms or specialty areas
- 2 years of experience in a leadership role with or without direct reports
Preferred Qualifications
- Master's Degree Computer Science, CIS, or related field
- 4 years of experience leading technical or project teams with or without direct reports in a large matrixed, retail organization
- 4 years of experience working in a large matrixed organization
- 3 years of Lowe's Operations experience
- 4 years of experience working with third party IT vendors and/or software/hardware suppliers
- 4 years of IT experience in the retail industry
- 4 years of experience writing technical documentation or standard operating procedures related to IT technical support or deployment
- 3 years of work experience in an IT role requiring interaction with senior management
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $72,800.00 - $170,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Pay Range for CA, CO, NJ, NY, WA: $72,800.00 - $170,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
