IT Professional I-1
Texas A&M University
College Station, Texas
Job Description
Job Title
IT Professional I-1
Agency
Texas A&M University
Department
Technology Services
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our
core values
which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who We Are
Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while serving the mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at:
https://it.tamu.edu/
What We Want
The IT Professional I, under general direction, is responsible for meeting the IT needs of a unit where multifaceted expertise is required. Responsible for performing in a specialty areas of systems, services, and/or applications and performing unit-level support in multiple technical fields.
What You Need To Know
Salary: Salary will be commensurate based on the selected candidate's experience.
Required Education and Experience:
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Bachelor's degree or equivalent combination of education and experience.
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Four months (1 semester) of student worker and/or customer service experience.
Required Knowledge, Skills, and Abilities:
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Excellent written communication, analytical, interpersonal, and organizational skills.
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Ability to work in a collaborative team environment.
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Knowledge of spreadsheet applications.
Preferred Education and Experience:
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Bachelor's in information technology or related field.
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Experience supporting Macintosh and Windows environment.
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Experience using Jamf, SCCM, or other endpoint management solutions.
Preferred Licenses and Certifications:
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ITIL Foundations, PMP.
Preferred Knowledge, Skills, and Abilities:
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Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations, ingenuity and formulating skills.
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Ability to contribute ideas, and knowledge of ITIL.
Job Responsibilities
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Resolution of Technical Problems - Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Research problems and recommends solutions.
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Workstation/Software Support - Installs, upgrades, and configures workstations and software.
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Estimates and Reports - Provides resource estimates and progress reports.
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Compliance - Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.
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Data Security - Ensures security of customer data and applications in all phases of production.
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Common Duties - Participates on committees to develop technical standards and direction; meet with customers and technical staff to determine information technology needs and requirement; and provide input for the planning and budget process. Performs other duties as assigned.
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Professional Development - Participates in training and professional development sessions.
Instructions to Applicants:
Applications received by Texas A&M University , must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
