IT Tech
Job Description
PRIMARY PURPOSE OF JOB
Assists with various tasks within and related to the IT department.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
- Assists Network Administration Officer and Software Administrator in the installation, configuration and maintenance of software and hardware;
- Responds to problem calls on site or over the phone for employees; investigates error message and determines resolution; and,
- Assists with various other job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills;
- Strong problem-solving skills;
- Ability to work a flexible schedule; and,
- Strong attention to detail
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- High school diploma or general education degree (GED); and,
- Prior IT-Related experience.
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Engagement Readiness Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goods.
Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.
