Help Desk Technician
Geller & Company
New York, New York
Job Description
Founded in 1984, Geller & Company provides strategic financial, tax, and consulting services to individuals and companies who rely on our firm for independent and cross-disciplinary advice. Headquartered in Manhattan, Geller & Company employs more than 300 professionals to help shape and drive our clients’ financial strategies.
Your Impact:
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Providing IT support in-house and at client locations (remote, onsite fill-in, or assignment)
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Provide the highest level of customer service for all levels of the business and external clients
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Present a professional appearance and demeanor for both internal business and external clients
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Able to work extended and flexible hours, including occasional nights/weekends per an on call schedule and best effort case
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Fielding inquiries/problems and providing updates to all users on progress and completion of requests including Executives/Senior Management
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Identifying, researching, and resolving technical problems
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Providing desktop support for computers and software through phone and direct contact including Executives/Senior Management clients
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Installing, repairing, and configuring PC’s, peripherals, and other end user equipment including, phones, cell phones, MACs, iPhones, and iPads
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Maintaining documentation for all helpdesk and end user processes and procedures pertaining all levels of the business
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Providing IT support to customers at home locations including Executives/Senior Management (occasional local travel required)
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Working with the business unit and/or application owner to provide acceptance testing on developed features to ensure all business and functional requirements are met
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Take lead on Procurement responsibilities for IT and work closely with others IT Teams during the REQ and PO process (ReQlogic preferred)
What you’ll offer:
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5 years of desktop support experience in Helpdesk for both phone and desk side support in a Windows enterprise environment (in Financial Services a plus)
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1-2 years of experience in an Executive support capacity
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Experience using IT service management applications like ServiceNow or similar
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Proven experience with Windows 10 and MS Office 365
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Proven experience with Mac and iOS
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Experience in configuring and supporting iPhone, iPad and Android devices in Microsoft Exchange based networks
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Working knowledge of TCP/IP networks and internet protocols
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Excellent interpersonal and customer service skills
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Strong written and verbal communication skills
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Ability to manage time effectively and to be motivated, reliable, and a self-starter
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Ability to troubleshoot and resolve break/fix and configuration issues with hardware and software in Microsoft networking environment
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Ability to work extended and flexible hours
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Ability to work with all level of users
We’d love to see:
- Windows server system administration experience
- Cisco IP Telephony phone administration experience
- Citrix Workspace experience
- Experience with AV, WebEx and Zoom (configuration and support)
- Extensive experience working in a 400+ user enterprise environment with a broad range of technologies, with a strong focus on Microsoft networking and MS Office applications
- Prior supervisory experience
- Current industry certification
- Bachelor’s Degree in Computer Science or related field
Why join Geller & Company?
- Opportunity to scale your experience beyond the scope of your role
- 100% funded health, vision, and dental insurance
- 401K plan with company match
- Generous PTO and paid holidays
- Philanthropic opportunities
What's next?
If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.
Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.
The base salary range for this position is:
Base pay offered may vary depending on job-related knowledge, skills, and experience. The total compensation package includes medical, dental, vision, financial, and other benefits as well as the potential for an annual bonus consideration.
