Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You report design, reliability and maintenance problems or bugs to design engineering/software engineering. You may also be involved in customer installation and training. You will report to the Supervisor, Remote Support and have a hybrid schedule working in Milwaukee, WI.

Your Responsibilities:

• Support personnel who are diagnosing, troubleshooting, repairing and debugging systems
• Offer technical support for Rockwell Automation Control Products such as Circuit Breakers, Circuit Protection, Motor Starters, and other core Rockwell Products
• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

The Essentials - You Will Have:

• Bachelor’s Degree in Engineering or Technology field or Technical Degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 2+ years experience working with Rockwell Automation Control Products such as CircuitBreakers, Circuit Protection, Motor Starters, Low Voltage Motor Control Centers, Safety and Sensor Products.
• Knowledge of EtherNET communication devices and process would be desired but will train
• Providing support to customer/users where the product is highly technical or sophisticated in nature
• Partnering with sales, project teams, customers & internal stakeholders
• Available to work between 7AM to 6PM US CST with occassional evenings and weekend support

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

This position is part of a job family. Experience will be the determining factor.'

#LI-AC1

#LI-Hybrid

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.