Job ID: 481658

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America. Our operations span North America with 28,100 employees at close to 1,600 locations in 46 US States and 6 Canadian provinces.

Position Overview

The Communications Engineer coordinates strategies for defining, deploying, and maintaining the enterprise IP telephony voice communication solutions and associated network connectivity and component hardware. This includes participation in engineering projects for VoIP initiatives, executing technology roadmaps, configuring, and optimizing all VoIP/IP-PBX, UCaaS and CCasS phone systems and services, for both internally and Internet-based services. This role will participate in develops the long-term strategy and roadmap to ensure that our telecom systems scale to our business’ future needs.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

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  Configure, implement and support IP telephony systems with enterprise network and other Internet-based services and protocols.
• Provide support for the implementation for new VoIP products or services, as well as the technical resources required to manage them.
• Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
• Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
• Build and maintain relationships with managed services partners/vendors providing operations and engineering support for VoIP solutions.
• Train and mentor junior communications engineers.
• Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
• Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
• Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
• Maintain professional demeanor at all times while representing the company
• Regular and predictable attendance at assigned times is required
• Other duties as assigned

Qualifications

Education/Experience

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  Bachelor’s degree in Information Technology or Computer Science or 9 years’ experience in Information Technology or comparable combination of education and experience.
• 5+ years’ experience in telecommunications required
  • Cisco phone systems to include Webex 2.O, Webex Calling.
  • Microsoft Teams Calling.

Work Requirements

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  Must be 18 years in age or older.
• Must pass pre-employment drug screen and criminal background check.
• Report to the office dressed appropriately and ready to begin work at the designated start time.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work independently within in a team environment and assist the team with other duties as required
• Ability to travel up to 15% depending on business needs

Knowledge/Skill Requirements

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  Demonstrated, hands on experience with VoIP solutions, ShoreTel and Cisco unified communications a strong plus.
• Must possess organizational skills, be an independent thinker, and have the ability to multitask.
• Demonstrate a hands-on, collaborative approach; works well in a team.
• Demonstrates strong oral / written communication and listening skills.
• Detailed knowledge and understanding of WAN concepts, architecture and protocols.
• Strong experience with Cisco routers, VOIP and QoS.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• 
  Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions. The noise level in the work environment is usually quiet.
• The position may require work outside of normal business hours.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.