IT Support Technician I (Information Services Elp)
Texas Tech University
El Paso, Texas
Job Description
Major/Essential Functions
Provide technical support by phone or in-person.
Maintain hardware, peripherals, and operating systems for proper operation.
Responsible for installation and relocation of computer equipment.
Install system software, patches, application software and utilities.
Complete and document all work orders as assigned.
Maintain the security and protection of electronic information resources to include computers, software and data.
Maintain service delivery performance metrics.
Issue pagers; keep accurate records and assists with pager maintenance.
Provide project services for both IT internal and institutional projects.
Maintain software approval procedures, and requests.
Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules.
Position Specific Qualifications:
Basic knowledge of installing computers/printers/external peripherals.
Basic knowledge of Windows and Mac operating systems.
Basic knowledge of PC’s, printer hardware and software configurations.
Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
Ability to analyze problems with help of senior technical people and determine appropriate solutions.
Ability to work under the stress of aggressive deadlines.
Excellent verbal and written communication skills, including effectively communicating complex technical information to various customer groups.
Ability to coordinate and adjust workload effectively.
Strong attention to detail and accuracy.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR
A combination of related education and/or experience to equal four (4) years.
For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Preferred Qualifications
CompTIA A+ certification.
Apple certification.
Dell Certification.
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV
Optional Attachments
Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Grant Funded?
No
Job Group
General IT/Computer/IT
Air Force Specialty Code
3D1X1, 3D1X2
Army Military Occupational Specialty Code
25B, 255A
Marine Military Occupational Specialty Code
0651, 6694
Navy Enlisted Classification Code
CTT, IT
Job Expires
05/01/2023
Provide technical support by phone or in-person.
Maintain hardware, peripherals, and operating systems for proper operation.
Responsible for installation and relocation of computer equipment.
Install system software, patches, application software and utilities.
Complete and document all work orders as assigned.
Maintain the security and protection of electronic information resources to include computers, software and data.
Maintain service delivery performance metrics.
Issue pagers; keep accurate records and assists with pager maintenance.
Provide project services for both IT internal and institutional projects.
Maintain software approval procedures, and requests.
Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules.
Position Specific Qualifications:
Basic knowledge of installing computers/printers/external peripherals.
Basic knowledge of Windows and Mac operating systems.
Basic knowledge of PC’s, printer hardware and software configurations.
Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.
Ability to analyze problems with help of senior technical people and determine appropriate solutions.
Ability to work under the stress of aggressive deadlines.
Excellent verbal and written communication skills, including effectively communicating complex technical information to various customer groups.
Ability to coordinate and adjust workload effectively.
Strong attention to detail and accuracy.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR
A combination of related education and/or experience to equal four (4) years.
For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Preferred Qualifications
CompTIA A+ certification.
Apple certification.
Dell Certification.
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Does this position work in a research laboratory?
No
Required Attachments
Cover Letter, Resume / CV
Optional Attachments
Transcript
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Grant Funded?
No
Job Group
General IT/Computer/IT
Air Force Specialty Code
3D1X1, 3D1X2
Army Military Occupational Specialty Code
25B, 255A
Marine Military Occupational Specialty Code
0651, 6694
Navy Enlisted Classification Code
CTT, IT
Job Expires
05/01/2023
