South Region Service Center Leader
Job Description
Job Description Summary
Responsible of the South Region Service center located in Louisiana.Implement GSI Services Operations strategy and processes in collaboration with the Services Operations NAM team within the region. Strong focus on execution activities in line with Safety, Quality, Delay and Costs standards as well as maximizing Customers satisfaction.
Job Description
About us:
Grid Solutions, a GE Renewable Energy business, serves customers globally with over 12,000 employees. We provide power utilities and industries worldwide with equipment, systems, and
services to bring power reliably and efficiently from the point of generation to end power consumers. We are focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. For more about GE’s Grid Solutions, visit https://www.gegridsolutions.com.
Why we come to work:
At GE Renewable Energy, we are always up for the challenge - and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the green energy transition.
Essential Responsibilities:
- Project execution responsibility
- Strong promoter of EHS behaviors and rules.
- Perform & Monitor Safety at every stage of Operations activities.
- Ensure proper follow-up of project execution governance including kick-off meeting, project review and post mortem
- Manage & Develop the local Operations staff.
- Monitor the Customer Satisfaction.
- Perform shop and site’s audit to ensure the quality of work.
- Make the CAPEX budget for the Operations activity and training program.
- Responsible for the maintenance of the facility as well as all tools and test equipment (calibration, repair,…)
- Organize logistics to transport all tools and equipment to the different customer sites.
- Propose training program for Operations (Engineering, Field and Shop workers) to support the new service products.
- Identify and recommend additional resources and industrial footprint to meet Business Development & prepare the future.
Required Qualifications:
- Bachelor's Degree in Engineering, Project Management, Operations, Electrical or Mechanical Engineering.
- Minimum of 10 years of experience in Customer Service functions
Desired Characteristics:
- Scope of GE Grid products.
- Experience in innovative Service environment.
- Coordination of different businesses and cultures.
- Previous works experiences in a matrix organization desirable.
- Strong Knowledge on High Voltage equipment and solutions.
- Excellent net-worker, team player and manager. Good communication skills.
- Dynamic and challenging, able to act as a change agent and to empower others.
- Pragmatic sense to approach challenges. Ambitious, potential to grow.
- High results and quality orientation.
- Process improvement as well as service specifics to determine and satisfy customer requirements.
- Ensure management quality with the goal of enhancing the company’s image.
- MS Office, MS Project, Lotus Notes, Adobe Acrobat.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
