Position Title

IT Support Technologist

About this Opportunity

Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets and online chats. Multiple vacancies may be filled from this position.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university, including installation, maintenance, problem resolution, and systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom.

Minimum Education

Minimum Experience

At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.

Minimum Other

Excellent oral and written communication skills.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Bachelor’s degree in applied technology, computer science, MIS, or related area.

Preferred Experience

Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience.

Preferred Other

Excellent organizational and analytical skills; excellent interpersonal skills.

Pre-Employment Screening

Requires successful completion of a background check.

Position Title(s) Supervised

Students.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Unified Technology Support:120020

Department Information

The minimum salary for this position is $49,000.

Department Email or Phone Number

285-1517

Ranking

1

Job Duty

Provide microcomputer support and direction for university faculty and staff, which include system analysis, development, programming, and equipment consultation to maintain core university functions and critical systems; establish university faculty and staff computing needs; provide advanced system specifications.

Ranking

2

Job Duty

Provide management and support for university local area network servers; maintain preventative maintenance techniques for hardware, servers, and peripheral equipment; ensure connectivity to the network at all times.

Ranking

3

Job Duty

Contribute and provide technical content to UTS/university knowledge base; examine current trends; prepare procedures for complex technical repairs and inquiries; document technical information for internal and campus-wide use.

Ranking

4

Job Duty

Provide instructional technology support for university faculty labs and classrooms to support their academic mission; address principal computing operations, including encompass design, evaluation, modification of computer set-ups, system analysis, and critical system recommendations.

Ranking

5

Job Duty

Provide university computer lab support, including maintenance and troubleshooting; support planning strategy.

Ranking

6

Job Duty

Provide Technology HelpDesk support with hardware, software, and networking problem resolutions; perform research, analysis, and evaluation of technologies supported on campus.

Ranking

7

Job Duty

Consult with university personnel to investigate, evaluate, recommend and specify purchases and configurations for microcomputer and local area network installations for university departments.

Ranking

8

Job Duty

Manage university client and server network connections, including plan, install, and maintain; problem resolution of hardware, software, wiring and hubs; administer the network connection information system.

Ranking

9

Job Duty

Plan, prepare, design and teach formal training courses on microcomputer applications and operating systems; provide ad hoc training as needed.

Ranking

10

Job Duty

Interview, hire, supervise, and train student consultants on hardware and software topics; assign workflow to student consultants.

Ranking

11

Job Duty

Coordinate with Information Technology Services (ITS) management regarding development, policy, and procedure specifications for implementation and use of local area networks, microcomputers and their interconnections.

Ranking

12

Job Duty

Research and evaluate emerging computer technologies; maintain current knowledge of hardware, software and communications techniques, including knowledge of technical conferences and activities focused on micro computing and networking developments.

Ranking

13

Job Duty

Serve on project teams.

Ranking

14

Job Duty

Perform other related areas as assigned.

Posting Number

202301267P

Desired Start Date

05/01/2023

Position End Date (if temporary)

Open Date

04/05/2023

Applications Accepted Through Date

04/25/2023

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary