• Administers and maintains distributed file system, assigns, and maintains file and folder permissions.
• Installs, configures, and operates Microsoft System Center Configuration Manager (SCCM) to control and configure client laptops and workstations.
• Builds tests and deploys client operating system images using SCCM.
• Installs, configures, and operates master consoles to monitor the performance of computer systems (SCOM). Monitor event logs to determine whether adjustments need to be made, and to determine where changes will need to be made in the future, including repair or replacement.
• Administers and maintains Windows update services (WSUS) to ensure all necessary network security updates, patches and preventive measures are in place.
• Configures and operates malware and virus prevention system.
• Assists with vulnerability remediation when necessary.
• Assists in the annual internal security audit, which includes preparation, gathering of evidence and working with the internal security auditor to ensure a satisfactory audit result.
• Assists in the coordination of mitigation measures of all negative findings from the annual internal security audit.
• Handle tier 2 support requests via help desk tickets, phone, and email or in person.
• Conducts Windows server builds and performs server maintenance tasks.
• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Responds to malware and virus-related incidents.
• Creates and maintains DNS and DHCP records and reservations.
• Plans and manages printer and copier fleet.
• Maintain an inventory of technical equipment.
• Stays informed of current technology, trends and best practices related to networking and computer systems, as well as applicable government regulations. Analyzes and recommends changes and upgrades to staff and IT management.
• Protects organization's value by ensuring integrity and confidentiality of sensitive data.

• A combination of a Bachelor’s Degree in Information Technology (or relevant technical certifications) with one to two years’ work related experience or five to six years related work experience.
• Must have at least one of the following certifications: Global Information Assurance Certification (GIAC), Security+, Server+, Network+, Linux+, Technical Certification in Microsoft technologies (MCSE/MCSA), preferred.
• Strong working knowledge of data and network security technologies and familiarity with systems hardware and software.
• Solid experience with Microsoft System Center Configuration Manager (SCCM).
• Solid experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of Microsoft Security principles and best practices.
• Knowledge of IT vulnerabilities and protection methods.
• Excellent people skills. Is competent and comfortable with handling support requests via help desk tickets, phone, and email or in person.
• Ability to multi-task and work with limited supervision.
• Demonstrated ability to make decisions; support and explain reasoning for decisions; include appropriate people in decision-making process.
• Demonstrated ability to set and achieve goals.
• Solid verbal and written communication skills, ability to communicate technical concepts to technical and non-technical audiences.
• Analytical and problem-solving abilities with keen attention to detail; demonstrates accuracy and thoroughness, looks for ways to improve and promote quality. Monitors own work to ensure quality.
• Ability to work independently as well as in a team environment.
• Experience supporting end-users on Windows desktop operating systems from version 10 to Windows 11 required.
• Experience in managing printers and copiers.
• Experience using help desk software and ability to coordinate with other help desk personnel for successful and timely resolution of tickets.
• Ability to recognize and troubleshoot Windows operating system related issues.
• Experience using remote connection tools and help desk software.
• Occasional travel domestically and internationally.
• Ability to obtain and maintain a valid driver license and passport.
• This position is working from home eligible (up to 2 days per week after 90 days).

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva at: melissa.silva@liebherr.com.

Liebherr is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

One Passion. Many Opportunities.